Return and Refund Policy for Equinox Learning Hub
Last Updated: (Insert Date)
Thank you for choosing Equinox Learning Hub for your educational needs. We prioritize your satisfaction with our services and digital content. Please review our Return and Refund Policy which applies to all purchases made through our website or any other means connected to Equinox Learning Hub.
Digital Products
Given the nature of digital content and downloadable products, we do not generally offer a refund or credit for products once they have been purchased and delivered. However, we may consider a refund or credit on a case-by-case basis for the following situations:
Product not as described: If you find that the content of the product is not as described on our website or any of our promotional channels, please contact us within (number) days from the date of purchase.
Technical issues: If you are unable to access the downloaded content due to technical issues, please get in touch with us, and we will assist you in resolving the issue.
Services
For services such as educational consulting or personalized curriculum planning, the following refund policy applies:
Cancellation: If you cancel your consulting session more than (number) hours before the scheduled time, you will receive a full refund. Cancellations made less than (number) hours before the scheduled time may incur a cancellation fee of (percentage)% of the service cost.
Dissatisfaction: If you are not satisfied with the service provided, please contact us within (number) days following the delivery of the service to discuss a possible partial or full refund or credit.
Physical Products
If any physical products are offered and you wish to return them, you may do so under the following conditions:
Timing: You must notify us of your intention to return the product within (number) days of receipt.
Condition: The product must be returned in its original, unopened condition unless there is a manufacturing defect.
Shipping: You will be responsible for covering return shipping costs unless the return is due to an error on our part.
Refund: Upon receipt and inspection of the returned item, if your return is approved, a refund will be processed to your original method of payment within (number) business days.
** Process for Requesting Refunds:**
To request a refund or return, please follow the steps below:
Contact our customer service team via the contact information provided on our website.
Provide your order number and a detailed explanation of the issue.
Wait for a response from our team, which will typically be within (number) business days.
Additional Terms:
Sale items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at your contact email.
Gift returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Final Provisions:
Equinox Learning Hub reserves the right to refuse any refund if it, in its sole discretion, finds evidence of fraud, misuse, or other manipulative behavior.
This Return and Refund Policy can be updated at any time, and such updates will be communicated through the appropriate channels and reflected with an updated "Last Updated" date.
Questions:
If you have any questions concerning our Return and Refund Policy, please contact us at [insert contact information].
Acknowledgment:
By purchasing any of the products or services from Equinox Learning Hub, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.